Willowbank Ltd and the people we seek to help are dependent on the generosity of our supporters, funders and donors; as well as the goodwill and trust of the public.

These website Terms and Conditions apply to the use of the Willowbank ltd website at www.willowbankcommunity.org (the website) and served by Willowbank Ltd, Carland Road, Dungannon BT71 4AA (referred to as “we “or “us”)

You must read these terms and Conditions carefully and we recommend that you print a copy for future reference. By accessing, browsing using or registering with this website you confirm, that you have read, understand and agree to these Website Terms and Conditions in their entirety. If you do not agree to these website terms and conditions in their entirety you must not use this website.

We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms and Conditions. By continuing to access, browse and use this website you will be deemed to have agreed to any changes or updates to this Websites Terms and Conditions. This policy was last updated on 5th March 2019.

The DPA & GDPR May2018

We and this website complies to the Data Protection Act 1998 and complies to the GDPR which comes in to effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Your use of this website

You must only use this website for lawful purposes and you must not use it in a way that infringes the rights of others or inhibits anyone else’s enjoyment of this website.

You may download and print content from this website solely for your own personal use. You may not without our prior written permission:

1. Copy or reproduce or otherwise deal with any content on this website

2. Modify, distribute or repost any content on this website for any purpose.

3. Reproduce. Crawl, frame link or deep-link into this website on or from any other website.

Accuracy of Content

To the extent permissible by law, Willowbank Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up to date and or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Willowbank Ltd

Use of cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website through its server to provide users with a tailored experience within the website.

Users are advised that if they wish to deny the use of saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies.

Information we may collect your name, date of birth, address, telephone number and email address when using our purchasing online we will collect your account number and sort code. All information is stored securely and is used only for the purpose for which it is given.

Links to other websites

We may place links to other pages on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Willowbank Ltd cannot accept any liability in respect of these websites.

Downloads & Media Files

Any downloadable documents, files or media available on this website are provided to users at their own risk. While all precautions are undertaken to ensure only genuine downloads are available uses are advised to verify their authenticity using third party anti-virus software or similar applications.

Using your information

When we have clearly stated and made you aware of the fact, and where you have given your express permission we may use your details to send you information directly or through a mailing list system. This is done in accordance with the regulations named above.

Account and password security

You are responsible for maintaining the confidentiality of your account and password and any activities that occur under your account Willowbank Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your account or password.

Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted on this Website have been fairly described. However, when ordering products or services through this Website, please note that:

1. Orders will only be accepted if there are no material errors in the description or services or prices advertised on this Website

2. All prices are displayed in pounds sterling inclusive of UK VAT where applicable

3. Packaging may vary from that shown on this Website

4. All items are subject to availability. If we cannot supply you with the product or service we will inform you of this and if you have already paid for the product or service, we will refund you in full or offer an alternative product as soon as possible.

5. The weights dimensions and capacities shown on the Website are approximate only we charge for delivery but will use the cheapest available service.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we despatch the products(s) that you have ordered from us.

If you supplied us with an email address when entering your payment details (or if you have a registered account with us) we will notify you by email as soon as possible to confirm we have received your order.

All products that you order from this Website will remain the property of Willowbank Ltd until we have received payment in full for those products.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using

An encrypted secure payment mechanism and will only use your information in accordance with our privacy policy

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order.